Privacy Policy
Last updated: 8 October 2026
Your privacy matters to me. This policy explains what personal data I collect through www.vanessaarends.com and through my coaching services, why I collect it, how I protect it, and what rights you have under the EU General Data Protection Regulation (GDPR).
1. Who is responsible for your data
The data controller is:
Vanessa Arends (sole trader) C/Reventon, 35310, Las Palmas de Gran Canaria, Spain
Email: info@vanessaarends.com
For any privacy question or request, please write to info@vanessaarends.com.
2. What data I collect, why, and on what legal basis
Website visitors
When you browse the site, your IP address, browser type and pages visited may be processed through Google Analytics and Google Tag Manager. This only happens if you accept analytics cookies in the cookie banner.
- Purpose: understand how the site is used and improve it.
- Legal basis: your consent (Art. 6(1)(a) GDPR).
Contact and booking forms
When you use the contact form on my website (hosted by Webnode) or book a session through Calendly, I collect your name, email address and the message or booking details you provide.
- Purpose: reply to your enquiry and arrange sessions.
- Legal basis: steps taken at your request before entering a contract, and performance of a contract (Art. 6(1)(b)).
Newsletter (Substack)
If you subscribe to my newsletter through Substack, I receive your email address and subscription details.
- Purpose: send you updates, articles and offers.
- Legal basis: your consent (Art. 6(1)(a)). You can unsubscribe at any time using the link in every email.
Quiz and free resources (Typeform and Google Sheets)
If you take my quiz on Typeform, I collect your email address and your answers. If you receive a free resource, it is delivered via Google Sheets.
- Purpose: give you your quiz result and resource, and, only if you tick the box, send you my newsletter.
- Legal basis: your consent (Art. 6(1)(a)).
Coaching clients
If you become a client, I collect:
- your name, contact details and the information in your intake form;
- notes I take during and after sessions;
- recordings of sessions, only if you ask for them or agree to them through Microsoft Teams;
- payment and invoicing details.
Purpose: deliver coaching, keep a record of our work, and meet tax and accounting obligations.
Legal basis: performance of a contract (Art. 6(1)(b)); legal obligation for invoices and accounts (Art. 6(1)(c)).
Sensitive information. Coaching conversations can touch on health, wellbeing, relationships or beliefs. This is "special category" data. I only process it with your explicit consent (Art. 9(2)(a) GDPR), which I ask for in the intake form. You can withdraw that consent at any time, although this may mean I can no longer continue coaching you.
Payments
Payments are handled by Stripe and PayPal, or by bank transfer. I do not see or store your full card details.
- Legal basis: performance of a contract and legal obligation.
3. Who I share your data with
I do not sell your personal data. I only use trusted service providers ("processors") who handle data on my behalf and under data protection agreements:
Provider:
- Webnode for website hosting and contact form
- Calendly for booking sessions
- Microsoft (Teams, and cloud storage if used) for online sessions, recordings, file storage
- Substack for Newsletter
- Typeform for quiz and forms
- Google (Analytics, Tag Manager, Sheets) for website statistics and free resource delivery
- Stripe and PayPal for payments
I may also disclose data if the law requires it, for example to tax authorities or a court.
4. Transfers outside the EU/EEA
Some providers, such as Google, Microsoft, Substack, Calendly, Stripe and PayPal, may process data in the United States. Where this happens, I rely on safeguards required by the GDPR, such as the EU-US Data Privacy Framework or Standard Contractual Clauses.
5. How long I keep your data
Data from:
- Newsletter subscription: Until you unsubscribe
- Enquiries and booking details: Up to 12 months after our last contact, unless you become a client
- Coaching notes and intake forms: 6 years after coaching ends
- Session recordings: Deleted max 7 days on your request
- Invoices and accounting records: 6 years, as required by Spanish law
-Analytics data: Up to 14 months
After these periods, data is deleted or anonymised.
6. Confidentiality and security
I keep your information confidential and use sensible security measures, including password-protected accounts, two-factor authentication where available, and restricted access. I only share coaching information without your consent where the law requires it or where there is a serious risk to your safety or someone else's.
7. Your rights
You have the right to:
- access the personal data I hold about you;
- correct inaccurate data;
- erase your data ("right to be forgotten");
- restrict how I use it;
- receive your data in a portable format;
- object to processing based on legitimate interests;
- withdraw consent at any time, without affecting earlier processing.
To use these rights, email info@vanessaarends.com. I will reply within 48 hours.
8. Complaints
If you are unhappy with how I handle your data, please contact me first. You also have the right to complain to the Spanish data protection authority, the Agencia Española de Protección de Datos (AEPD), www.aepd.es, or to the authority in your own country. If you live in Denmark, this is Datatilsynet, www.datatilsynet.dk.
9. Cookies
I use cookies as described in my Cookie Policy. You can change your choices at any time through the cookie settings.
10. Children
My services are intended for adults aged 18 and over. I do not knowingly collect data from children.
11. Visitors from the United States
I do not sell or share personal information for advertising purposes. If you live in a US state with privacy laws (such as California), you may request access to or deletion of your data by emailing info@vanessaarends.com.
12. Changes to this policy
I may update this policy from time to time. The latest version is always on this page, with the date at the top.
Terms & Conditions
Last updated: 8 October 2026
These Terms & Conditions apply to your use of www.vanessaarends.com and to any coaching services or products you buy from me. By using the website or booking a service, you agree to them. Please read them alongside my Privacy Policy and Cookie Policy.
1. Who I am
Vanessa Arends (sole trader) C/Reventon, 35310, Las Palmas de Gran Canaria, Spain. Email: info@vanessaarends.com
In these terms, "I", "me" and "my" mean Vanessa Arends, and "you" means the person using the website or buying my services.
2. My services
I offer one-to-one coaching, delivered online through Microsoft Teams, and, in the future, digital products sold through this website. The details of each service, including the price and number of sessions, are given before you book or pay.
3. What coaching is and is not
Coaching is a collaborative process that supports you in clarifying goals and taking action. It is not therapy, counselling, medical advice, legal advice or financial advice, and it does not replace any of these. If you are experiencing a mental health difficulty or crisis, please contact a qualified professional or your local emergency services.
I can support your process, but I cannot guarantee particular results. Your progress depends on your own choices and actions, and you remain responsible for the decisions you make.
4. Confidentiality
Everything you share with me in sessions is confidential. I will only disclose information:
- with your consent;
- where the law requires me to; or
- where I believe there is a serious risk of harm to you or to others.
Please see my Privacy Policy for how I store and protect your data.
5. Recordings
Sessions are not recorded unless you ask for it or agree to it in advance through Microsoft Teams. Recordings are for your use and my coaching records only. You must not share or publish them, or any part of them, without my written permission.
6. Booking and payment
- Sessions are booked through Calendly or by arrangement with me.
- Prices are shown in euros and include any taxes that apply, unless stated otherwise.
- You can pay by Stripe, PayPal or bank transfer. Payment is due on the dates stated when you book.
- I may pause sessions if a payment is overdue.
7. Cancelling and rescheduling
Cancelling your coaching agreement. You or I may end the coaching agreement in writing (by email or letter), giving at least 7 clear days' notice before the end of the month. If you owe money at the time of cancellation, any outstanding payment becomes due immediately. Once the agreement ends, I am no longer responsible for providing further coaching sessions.
Rescheduling sessions. Please give at least 24 hours' notice to reschedule a session. Sessions cancelled with less notice, or missed without notice, may be charged in full.
8. Satisfaction and refund policy
Your satisfaction matters to me. If you are not satisfied with your coaching programme, you will receive a 100% refund if you cancel before the start of your second session. Refunds are processed within 14 days of approval, using the same payment method where possible.
9. Your right to withdraw (consumers in the EU/EEA)
If you are a consumer in the EU or EEA, you have the right to withdraw from a distance contract within 14 days of signing it, without giving a reason. To do so, email info@vanessaarends.com with a clear statement that you wish to withdraw.
If you ask me to start the coaching sessions within that 14-day period, you will need to pay for the sessions already delivered up to the moment you tell me you wish to withdraw. Where my refund policy in section 8 is more generous, that policy applies.
Digital products. Once you have received access to a digital product and have expressly agreed that I may start delivering it immediately, you lose your right to withdraw. This is stated clearly before you buy.
10. Intellectual property
All content on this website and in my materials, including text, images, worksheets, resources and recordings, belongs to me or is used with permission. You may use it for your own personal, non-commercial purposes. You may not copy, resell, distribute or republish it without my written permission.
11. Using this website
You agree to use the website lawfully and not to interfere with its security or operation. The website may link to third-party services, such as Calendly, Typeform and Substack, which have their own terms and privacy policies. I am not responsible for them.
12. Liability
I will provide my services with reasonable care and skill. I am not liable for losses that were not reasonably foreseeable, or for results that depend on your own actions. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or your mandatory rights as a consumer.
13. Complaints
If you are unhappy with any part of my service, please email info@vanessaarends.com. I will reply within 48 hours and do my best to resolve the issue.
14. Changes to these terms
I may update these terms from time to time. The version in force when you book or buy applies to that purchase.
15. Governing law and jurisdiction
These terms are governed by Spanish law, and the courts of Las Palmas de Gran Canaria have jurisdiction. If you are a consumer living in another EU country, such as Denmark, you keep the protection of the mandatory consumer laws of your country of residence, and you may also bring a claim before the courts there.
16. Clients in the United States
If you are based in the United States, these terms still apply. By booking, you agree to resolve any disputes under Spanish law, subject to any rights you have that cannot be waived under the laws of your state.
Cookie Policy
Last updated: 8 October 2026
This policy explains what cookies are, which ones www.vanessaarends.com uses, and how you can control them. It should be read together with my Privacy Policy.
1. What are cookies?
Cookies are small text files that a website stores on your device when you visit. They help the site work properly, remember your choices and, where you agree, measure how the site is used.
2. Your consent
When you first visit my site, a banner lets you choose:
- Accept only necessary: only the cookies the site needs to work are used.
- Accept all: necessary cookies plus the optional cookies described below.
- Advanced settings: choose each category yourself.
Except for strictly necessary cookies, nothing is set until you agree. You can change or withdraw your choice at any time through the cookie settings link at the bottom of every page. Withdrawing consent does not affect anything done before.
3. Cookies I use
Strictly necessary cookies
These make the site work, keep it secure and remember your cookie choice. They do not need your consent and cannot be switched off.
-Cookie consent preference: Provider: Webnode / this site stores your banner choice up to 12 months
- Session and security cookies: Provider: Webnode for Site functionality and security
Analytics cookies (only with your consent)
These show me how visitors use the site so I can improve it. The data is aggregated and used only for statistics.
Cookie: _ga, _ga_*. Provider: Google Analytics (via Google Tag Manager) Distinguishes visitors and measures page views: Kept up to 2 years
Third-party services and embedded content
If you use services embedded on or linked from my site, their providers may set their own cookies once you interact with them:
- Calendly, to book sessions
- Typeform, for the quiz and forms
- Substack, to subscribe to my newsletter
These providers have their own cookie and privacy policies, so please check them for details.
Marketing cookies
I do not currently use advertising or tracking cookies, such as a Meta pixel. If that changes, I will update this policy and ask for your consent first.
4. How to manage or delete cookies
Besides my cookie settings, you can block or delete cookies in your browser. How to do this depends on the browser:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. Blocking all cookies may stop parts of the site from working properly.
5. Legal basis
Strictly necessary cookies rely on my legitimate interest in running a secure website. All other cookies rely on your consent (Art. 6(1)(a) GDPR and Spanish law, Ley 34/2002, art. 22.2).
6. Changes
I may update this policy when the cookies I use change. The date at the top shows the latest version.
7. Contact
Questions about cookies? Email info@vanessaarends.com.
Vanessa Arends, C/Reventon, 35310, Las Palmas de Gran Canaria, Spain